客户服务员

到岗时间：不限 性别要求：不限性别 婚况要求：不限婚况     Job Description
- Perform daily functions to ensure that the landside and airside operation run smoothly
- Perform and monitor ramp operations and baggage handling
- Provide excellent service to all customers in efficient and professional manner
- Assist duty supervisor to monitor overall counter situation and gate operation during daily operation
- Handle flight arrival and any tight connect case
- Well manage the flight disruption & irregularity in an effective manner. Proactively coordinate with other carriers to ensure that passengers are well cared and assisted when need
- Conduct the pre-flight briefing and ensure that handling agents deliver services and products at KA/CX’s required standard
- Monitor and prepare Handling Agent performance record
- Be familiar with MPO / oneworld customer benefits and provide a high standard of global services to customers of KA/CX and oneworld partner airlines
- Foster excellent teamwork within KA team members and with Handling Agents colleagues
- Liaise and maintain good working relations with CIQ and other parties to ensure smooth operations
- Support cargo services operations

General Requirements
- College degree or above
- Can work independently, willing to face challenges and work under pressure.
- Detail and accuracy oriented
- Strong interpersonal communication and negotiation skills
- Good team player
- Good time management and multi-tasking ability
- Strong command of spoken and written Putonghua and English. CET-6 or above is preferred.
- Computer literacy
- Strong sense of responsibility
- Sales oriented
- Excellent phone manner
- Experience in airlines’ reservation and ticketing is a plus
- Willing to work extended hours

Application Procedure
Please quote the position applied and send your application letter with FULL RESUME and recent photo and PRESENT and EXPECTED SALARY by email to the address below: betty.y.zheng@dragonair.com by November 30, 2012.
Hong Kong Dragon Airlines Limited is an Equal Opportunities Employer. All applications will be treated in strict confidence and only be used for recruitment related purpose. Applicants who are not invited for interviews within 6 weeks may consider their applications unsuccessful in this instance and all application details will be destroyed. Once employment is confirmed, employment contract and personnel file will be arranged through Haikou FESCO.